Home Care Package Level 2

A Level 2 Home Care Package provides you with the reassurance that trusted support is always there to help you stay safe and comfortable at home. Depending on your circumstances, your package may include:

• Social outings for seniors
• Aged care transport services 
• Domestic assistance
• Personal care
• Nursing
• Meals and shopping assistance for seniors
• Allied health

Home Care Package Level 2 funding can be used for a wide range of care and assistance, depending on what you need.

Allowable costs include:

Assistance with showering, dressing, grooming and daily routines

Clinical support such as medication management and wound care

Access to physiotherapy, occupational therapy, podiatry and more

Support with cleaning and laundry

Helping you get to appointments, shopping trips and social events

Keeping you connected through activities, outings and companionship

Meals and nutrition support, helping with groceries, meal planning and preparation

Home maintenance, minor modifications and mobility equipment

Ongoing care management and package administration

Excluded costs include:

Everyday bills like rent, mortgage or utilities

Food and groceries (unless part of a prepared meals service)

Travel and holidays

Items already covered by Medicare or the PBS

Home modifications or renovations that go beyond safety and accessibility needs

We focus your package funding on areas that directly support your health, safety and independence, leaving you responsible for non-care-related expenses. Our packages come with no set-up fees.

To qualify for a HCP Level 2, you need to:

Be over 65 (or over 50 for Aboriginal or Torres Strait Islander people)

Have low to moderate care needs that go beyond basic support

Complete an ACAT/ACAS assessment (Aged Care Assessment Team/Service) arranged through My Aged Care

Receive approval confirming your eligibility and package level

Once approved, you’ll be placed in the national queue. When your package is ready, you can select Holdsworth to set up and manage your care.

Applying for a Home Care Package may feel overwhelming at first, but the process is straightforward, and you don’t have to go through it alone. Here’s how it works:

• Start with My Aged Care – Call 1800 200 422 or apply online through My Aged Care to begin your application.
• Have an ACAT/ACAS assessment – An assessor will contact you at the phone number you provided to arrange a convenient time for your assessment. You’ll have the opportunity to talk about your health, lifestyle and any support you may need.
• Receive your approval – You’ll be told which Home Care Package Level (1–4) you’re eligible for.
• Wait for your package – Once approved, you’ll be placed in the national queue until your package is assigned.
• Choose your provider – When your package is ready, you can select a trusted provider like Holdsworth to manage your care and services.

At Holdsworth, we’re here to make the process as smooth as possible. If you have questions or need help applying, contact our team — we’ll guide you through each step with empathy and reassurance.

The government funds each Home Care Package, but you may be asked to contribute. Common fees include:

• Basic daily fee – set by the government (Holdsworth does not charge this)
• Income-tested care fee – an additional contribution that some people may be asked to pay, based on an assessment by Services Australia
• Care and package management fees – at Holdsworth, these are simple and transparent, with clear information provided upfront for both care and package management. From 1 November 2025, a standard 10% fee will apply across all providers, in line with government requirements.

The actual cost to you depends on your circumstances and the provider you choose. With Holdsworth, you’ll always know exactly what you’re paying for, and you’ll get the most value out of your package funding.

There are four levels of Home Care Packages, each matched to different needs:

• Level 1 – Basic support with occasional help at home
• Level 2 – Low to moderate care needs with regular support
• Level 3 – Intermediate care needs with more frequent assistance and some clinical support
• Level 4 – High-level care needs with comprehensive support to stay at home safely

From 1 November 2025, the Australian Government will introduce the Support At Home program. It will replace Home Care Packages and other aged care programs. These reforms aim to make services simpler, more flexible and easier to access.

If you already have a Home Care Package, your support will continue, and when the new program begins, your services will transition to Support at Home. 

To ensure a seamless transition, we’ll guide you through the changes, answer your questions and make sure your care continues without disruption.

if you’re thinking about changing providers for your Level 2 Home Care Package, you’re not alone. Many people explore their options to find care that better suits their needs, values, or circumstances. The good news is that the process is straightforward, and you are fully supported along the way. 

Steps to switch providers:

1. Review your current agreement – Check your notice period and other stipulations that may apply.
2. Choose your new provider – Research and compare providers to find one that aligns with your preferences and care goals.
3. Discuss care plan – Once you have chosen a new provider, work with them to create a schedule so they can ensure there is no gap in services.
4. Provide notice – Let your current provider know that you’ll be changing services.
5. Sign a new agreement – Your package funding will transfer to your new provider, usually on the start date you’ve chosen.

At Holdsworth, we make this transition simple and supportive. Our team will guide you through each step, ensuring your care continues without interruption.