Support at Home Classification 7

Your support plan can include a mix of services across the three main categories of clinical care, independence supports and everyday living. What you receive will depend on your individual assessment and goals.

Clinical care:

These are professional health services delivered in your home, helping you manage medical needs without unnecessary hospital visits. They focus on treatment, recovery and ongoing wellbeing.

• Nursing and wound care
• Allied health (physiotherapy, podiatry, occupational therapy, dietetics)
• Medication management
• Monitoring chronic conditions

Independence supports:

Practical assistance that makes daily living safer, giving you confidence at home and ensuring your environment works for you.

• Personal care (showering, dressing, grooming)
• Domestic assistance (cleaning, laundry, shopping)
• Transportation services for seniors

Everyday living:
Services that go beyond the basics, helping you maintain comfort, social connection and quality of life. These supports can ease the load on carers and ensure you stay part of your community.

• Social activities for seniors, including group programs and outings
• Shopping assistance for seniors and meal delivery
• Companionship and community connection programs
• Respite for carers, giving them time to rest or attend to their own needs

Your assessment and care plan will guide the specific services you receive, ensuring your support aligns with your lifestyle and goals.

You can use your Classification 7 Support at Home budget to fund services, equipment and supports that directly meet your assessed care needs and goals. These must be reasonable, necessary and approved according to government guidelines.

Your budget cannot cover:

• General living expenses like rent, groceries, utilities or insurance
• Items not related to ageing or functional needs
• Cosmetic or entertainment costs
• Holidays or travel
• Services already funded by Medicare or the Commonwealth Home Support Program (CHSP) 

If you’re an existing Holdsworth client, our team will help you understand what can and cannot be included in your plan, so you can make the most of your funding and stay within your approved budget.

To access Support at Home Classification 7 services, you must:

• Be aged 65 or over (50 or over for Aboriginal and Torres Strait Islander people)
• Be an Australian citizen or permanent resident
• Have been assessed through the government’s Single Assessment System
• Have needs that require higher levels of in-home care or ongoing clinical support

If your circumstances change, your classification can be reviewed. Holdsworth can guide you through the reassessment process and help you prepare.

Getting started with Support at Home is simple, and you don’t have to navigate it alone. Here are the key steps:

1. Contact My Aged Care at myagedcare.gov.au or call 1800 200 422 to request an assessment.
2. Have your assessment with a trained assessor, who will determine your classification.
3. Choose your provider. Holdsworth will help you set up your classification, design your care plan and connect you with the right services.

If you need help navigating My Aged Care or understanding your options, our friendly team can provide guidance and local support. Reach out to us for personalised advice.

The government covers a significant share of your Support at Home costs, so you’ll only contribute where required. Your contribution will depend on your income and individual circumstances and may include:

• A basic daily fee (if applicable)
• An income-tested fee, determined by Services Australia
• Agreed extras if you choose additional services

Your contribution also depends on the type of service you receive:

• Clinical care: Fully funded by the government
• Independence supports: You may contribute up to 50% of the cost
• Everyday living services: You may contribute up to 80% of the cost

Holdsworth provides clear, transparent pricing and can help you understand how your contribution works before you start any services. From 1 July 2026, national price caps will apply to ensure fairness and consistency across providers.

There are eight classifications under the Support at Home program, each reflecting different care needs:

• Classifications 1–2: light support, with occasional help for simple daily tasks and staying socially connected
• Classifications 3–4: moderate support, offering regular assistance with personal care, domestic tasks and community access
• Classification 5: mid-upper support, providing a balanced mix of health care, home help and social connection
• Classifications 6–7: higher support, with frequent or intensive services that often include ongoing clinical care
• Classification 8: very high or complex support, delivering comprehensive, tailored assistance for people with advanced needs

Explore the full list on our Support at Home Program page.

If you were receiving a Home Care Package , you were automatically transitioned to the Support at Home program. Your funding and services remain comparable, only the structure and terminology have changed.

Instead of annual package levels, you now have quarterly budgets and entitlements under a classification that reflects your care needs.

For Holdsworth clients, we have been guiding you through this transition, helping you understand your new classification and continue receiving the right mix of support. 

For personalised advice about your Support at Home classification, reach out to our team for a friendly chat.