Navigating My Aged Care

Your journey to receiving support through Holdsworth and other service providers begins with the government’s My Aged Care program. My Aged Care provides government funding for you to access services that support your needs and goals, whether it’s getting you to where you want to go, help around your home when you need it, or connecting you with your local community.

What do you need to do?

  • Step 1

    First, call My Aged Care on 1800 200 422. If you’re acting on someone’s behalf, you’ll need to have their permission and Medicare number.
  • Step 2

    Your Aged Care will discuss your needs and undertake an assessment.
  • Step 3

    Following your assessment, you will be provided information about any funding packages you are eligible for.
  • Step 4

    You choose a provider, which may be Holdsworth, who can arrange services and help manage your My Aged Care package following your referral.

Here for you

As an approved aged care provider we give you support and advice to make the most out of your funding, whether that’s through the Commonwealth Home Support Program or through a Home Care Package.

We understand it can be hard to get started with My Aged Care, and at Holdsworth, we’re happy to help walk you through those first steps. Give us a call any time on 02 9302 3600.

We also run monthly face-to-face sessions in partnership with Woollahra Council to support you to get the most out of your funding.

Understanding your rights

We are here to help you to live an active and happy life in the community. Here is some further information that may help you understand our responsibilities and your rights as you age.

We encourage any questions or feedback you may have, please give us a call if you are unsure about any of the below information on 02 9302 3600.

The Charter of Aged Care Rights is easy to read and focuses on 14 high-level consumer rights. The new Charter makes it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service.

It is Holdsworth’s responsibility to ensure you have:

  • Received a copy of the new Charter of Aged Care Rights, signed by Holdsworth
  • Understood the Charter
  • Had the opportunity to sign a copy of the Charter

Click here to download the Charter of Aged Care Rights template.

The Aged Care Quality Standards apply to all services and supports that Holdsworth provides.

The Aged Care Quality Standards focus on quality outcomes for consumers. This makes it easier for consumers, their families, carers and representatives to understand what they can expect from a service. It also makes regulation simpler for providers working across multiple aged care services, and encourage innovation, excellence and continuous improvement.

If you would like to find out more about how Holdsworth Community can help you or your family member, please call us on 02 9302 3600 or email

If English is a second language and you’re looking for support during your appointments, we can help arrange an interpreter, via phone or face to face, when discussing your needs. 

Find out more here.


Everyone in aged care has the right to be safe, treated with dignity and respect and receive high quality care and services. To help keep you safe, the government has introduced the Serious Incident Response Scheme or SIRS to reduce the risk of harm to aged care consumers. Find out more here. 

Everyone has the right to receive safe and quality aged care services. 

The Code of Conduct:

  • Sets out how providers and the people providing your care must behave and treat you
  • Strengthens powers to protect you from services or workers that make you feel unsafe, taken advantage of or disrespected

Read more about the Code of Conduct here.