Moving to the new Support at Home program can feel overwhelming. Here are answers to the most common questions to help you understand what’s changing and how it affects you.  

Q: What happens to my Home Care Package? 

A: Your funding level stays the same and you can use your unspent funds for new services. You’ll need to sign a new service agreement with your provider.  

Q: What services are covered?

A: Services fall into three categories:  

  • Clinical Supports: Fully funded by the government (e.g., nursing, allied health).  
  • Independence: Helps with daily living (e.g., personal care, social support).  
  • Everyday Living: Assists with household tasks (e.g., cleaning, meals).  

Q: Will I pay more?

A: Contributions depend on your income and assets. Use the fee estimator to check your likely costs.  

Q: Can I keep using my current services? 

A: Yes. If you’re receiving CHSP services, you’ll continue as usual until at least 1 July 2027. Home Care Package recipients transitioned automatically on 1 November 2025.  

Q: What if I can’t afford the contributions?

A: Apply for financial hardship assistance. The government will help pay your fees if you’re eligible.  

Q: Do I need a new assessment?

A: Not if you’re already in the system. Your current assessment was carried over, but you can request a review if your needs change.  

Q: Who can I talk to for help?

A: Contact OPAN or your local Elder Care Support worker for advocacy and support.