A younger woman and an older woman share a moment on a couch, highlighting the benefits of in-home care.

What you need to know about Support at Home

On 1 November 2025, the way aged care is delivered in Australia changed.

The Support at Home program has replaced the current Home Care Package (HCP) system, aiming to simplify services, offer greater flexibility, and ensure older Australians receive care that truly reflects their needs, preferences, and rights. At Holdsworth, we’ve been preparing for these changes and are committed to walking alongside our clients and their families through every step of the transition.

What is the Support at Home Program? 

Support at Home is a new government initiative that has streamlined in-home aged care. It has brought together several existing programs, including HCP, Short-Term Restorative Care, and some elements of the Commonwealth Home Support Programme (CHSP) into one flexible and transparent system.

Key features of the program include: 

  • 8 levels of ongoing care and funding based on individual needs
  • A standardised national pricing model for all service providers until 1 July 2026, when government-set price caps will be introduced
  • A rights-based, person-centred approach to care
  • Greater transparency and stronger consumer protections

What services will be covered?

Support at Home aims to support older people to live independently for as long as possible.

Services include: 

  • Clinical supports, such as nursing, occupational therapy, physiotherapy and other allied health services
  • Independence support, including personal care, social support, respite care, community engagement and transport
  • Everyday living support, like domestic assistance, home maintenance and repairs and meals.

What does this mean for Holdsworth clients?

If you were receiving services through a Home Care Package with Holdsworth, you have automatically transitioned to Support at Home on 1 November 2025. .

For those receiving support through the Commonwealth Home Support Programme (CHSP), changes won’t take effect until after July 2027. However, it’s helpful to be aware of what’s coming, especially if you are considering transitioning to a higher level of care in the near future.

We’re here to support you. Contact us directly on 1300 882 962 or email us at agedcare@holdsworth.org.a