A word from our CEO, Ruth Kestermann.


Dear All,

Re: Royal Commission releases its Interim Report “Neglect”

You may be hearing a lot of comments and seeing media stories about aged care at the moment. This is because the Royal Commission into Aged Care Quality and Safety delivered its Interim Report which they called Neglect.

At Holdsworth we think this report is very important and want to share its information with our participants, their families and our wider community.

The report proposes that the aged care system needs a fundamental overhaul to deliver the quality of care that older Australians and their family’s need with a renewed focus on compassion and kindness.

We at Holdsworth Community have zero tolerance for poor, inattentive care or any form of abuse of vulnerable people. We strongly believe that the instances of poor care and neglect exposed by the Royal Commission and in its interim report are not acceptable.

The Commissioners identified three areas of priority that require immediate action which we support:

  • Provide more Home Care Packages to reduce the waiting list.
  • Fix an over-reliance on chemical restraint in aged care.
  • Stop the flow of younger people with disability going into aged care.

If you have any concerns about the care you or your loved one is receiving, please contact us at Holdsworth Community. In the first instance, your queries can be directed to Holdsworth Community via Wendy Francis, Manager – Services for Older People, at [email protected] or by telephoning 02 9302 3600.

If you prefer or feel more comfortable, you can directly contact the following agencies for advice and support:

Older Persons Advocacy Network: or 1800 700 600

Aged Care Quality and Safety Commission:; 1800 951 822 or [email protected]


Yours sincerely,

Ruth Kestermann



You can download a copy of this letter by clicking here.